I'm writing these entries as they happen and as I have time to jot
things down but I may not publish until months from now (or ever). Note: This post was written a year or so ago, when the events were still fresh. I waited for a while to post this because I didn’t want to risk my job hunting efforts or reveal any information about my former company. The purpose of these posts aren't to bash my former employer but to share my experience.
So we had another all hands meeting the
As part of the firm’s objective to attain sustainable growth and profitability, we are announcing a new operating model for
our IT function. Now known as Business Technology, our new
holistic IT model will improve our core IT functions, allowing us among
other things to serve as a strategic partner to our service lines;
evolve the firm’s key technology and free up assets
for reinvesting in our business.
As
part of our new Business Technology model, we are partnering with TopperTwins , one of the world’s largest IT services companies. This
partnership will provide us with technology
capabilities that are more in line with industry best practices and
will enhance our competitiveness with scalable solutions that enable
growth, innovation and help drive distinctive client service.
Business Technology organization
Our new Business Technology organization is broken into four verticals, which consist of:
·
Enterprise Architecture;
·
Information Security and Risk Management;
·
Business Technology Operations & Governance; and
·
Business
Technology Services aligned to our service lines of Audit, Tax,
Advisory and Internal Client Services. The Business Technology Services
leaders will become
integral partners embedded with their respective businesses to become
fluent in the service lines’ core strategies.
Field services
Business
Technology Operations will oversee data-driven rigorous field services
that are provided through Capgemini. These services are designed for
high responsiveness, remote service desk operations
and maximized utilization.
Our
field operations will consist of field technicians along with on-demand
and scheduled dispatch services to provide extended support. Whether it
is helping you resolve a hardware issue, providing
you in-office or meeting-site technical support, or application or
software assistance, you will have leading services at your fingertips.
Next steps
Our next steps include three phases:
1.
We are immediately beginning several weeks of transition planning with our third-party services provider.
2.
Upon
planning completion, we will begin transition execution of our new
Business Technology model in a phased approach through March 2016. This
will ensure a smooth
transition that is minimally disruptive to the business.
3.
Post-busy season, we will phase data center migration through early fiscal year 2017.
During
our transition, you will receive regular updates on our progress along
with any changes in processes and relevant training. We will be updating
our
Knowledge Technology Support Center in the coming days with
frequently asked questions and additional resources throughout the transition.
On
behalf of our new Business Technology organization, we look forward to
working with you and propelling TopFive into the future.