Last Tuesday our cat Austin went from bad to worse. He seemed listless and almost catatonic (no pun intended) so we took him to the emergency vet hospital closest to our house, a location in Avondale/Logan Square. I'll come back to that in a moment.
It turns out Austin has diabetes. We knew there was a risk based on his other health issues and we are bad cat parents for not noticing the signs like peeing outside his box and being extra bitey. so Austin spent two nights in the hospital and we spent a crap ton of money to keep our pet alive because losing him two weeks after putting Maggie down was not an option.
This is not the first time some agency we rely on has "failed" us because of the limitations of their geographic knowledge of Chicago. My dentist asked her administrative assistant to find a surgeon who could remove my wisdom teeth that was close to my home and took my insurance. In all of Chicago she found one dentist who qualified and his office was on Michigan and Chicago, about 9 miles from my home as the crow flies. [Technically I did suggest somewhere near my work office too but this place is 4 miles from there.]
I can deal with my transplant friends thinking that Chicago is only the Loop, Lincoln Park and maybe one or two other trendy neighborhoods. And I can deal with my ill-informed suburban co-workers who think City of Chicago = Sears Tower + Buckingham Fountain and then surrounded on all sides by Cabrini Green like warzones until you get to Evanston or Oak Park. What I cannot accept is a business not being aware of the local geography enough to be able to determine that "hey there's a dentist right around the corner from your address because Google Maps!"