Last Tuesday our cat Austin went from bad to worse. He seemed listless and almost catatonic (no pun intended) so we took him to the emergency vet hospital closest to our house, a location in Avondale/Logan Square. I'll come back to that in a moment.
It turns out Austin has diabetes. We knew there was a risk based on his other health issues and we are bad cat parents for not noticing the signs like peeing outside his box and being extra bitey. so Austin spent two nights in the hospital and we spent a crap ton of money to keep our pet alive because losing him two weeks after putting Maggie down was not an option.
This is not the first time some agency we rely on has "failed" us because of the limitations of their geographic knowledge of Chicago. My dentist asked her administrative assistant to find a surgeon who could remove my wisdom teeth that was close to my home and took my insurance. In all of Chicago she found one dentist who qualified and his office was on Michigan and Chicago, about 9 miles from my home as the crow flies. [Technically I did suggest somewhere near my work office too but this place is 4 miles from there.]
I can deal with my transplant friends thinking that Chicago is only the Loop, Lincoln Park and maybe one or two other trendy neighborhoods. And I can deal with my ill-informed suburban co-workers who think City of Chicago = Sears Tower + Buckingham Fountain and then surrounded on all sides by Cabrini Green like warzones until you get to Evanston or Oak Park. What I cannot accept is a business not being aware of the local geography enough to be able to determine that "hey there's a dentist right around the corner from your address because Google Maps!"
"What I cannot accept is a business not being aware of the local geography enough to be able to determine that "hey there's a dentist right around the corner from your address because Google Maps!""ReplyDelete
You say that "In all of Chicago she found one dentist who qualified". That is, there were no other dentists in Chicago who qualified according to her. Isn't the problem not so much her awareness of chicago neighborhoods or her google maps acuity. Rather, it seems like your problems stem from your insurance plan, or perhaps her ability to navigate your insurance plan. It's not as if she found a dentist who would have been much more convenient but she failed to offer that to you.
I'm also a little lost about the whole logan square pet dr versus the buffalo groove thing, but prob best to leave that be.
I suspect what happened was she resented the task since she has a lot of things to do in her day and this was one more one-off that her boss volunteered her for. She had two inputs: my home address and my insurance carrier. I found someone with those inputs and I'm not the smartest guy on the planet. My guess is she found the first one that takes my insurance and figured "well that's in the city and he lives in the city and city=downtown AMIRIGHT"Delete
"I'm also a little lost about the whole logan square pet dr versus the buffalo groove thing"
the Logan Square pet dr is closer to home and slightly less expensive.