Saturday, February 4, 2012

You can bet I just rushed out to answer this one

A short time ago I ordered something through Groupon. It wasn't the typical 80% off a massage at a place you can never get an appointment to, or $50 for $25 off at a trendy restaurant where you'll spend $50 before you even see a menu.
No the latest from Groupon is the buy a discount from us that works on another discount site.

I ordered a Metrokane Electric Houdini Corkscrew. We go through a lot of wine in this household and it seemed like a good deal. unfortunately, after I purchased the groupon, I experienced problems with the partner site. Problems you would not anticipate checking for before signing up for said Groupon, so there was little opportunity to vette it.

I looked at the discussion board and after seeing that no one else was experiencing a problem, I posted my question and editoral.


________________________________________

Icarus, Dec-09 11:14 am (CST):

First, it is kinda a ripoff to be charged $6 for each one on multiple orders -- it comes in the same Freaking box! Not Groupon's fault, I know. However, the Redtag website isn't working properly. I cannot add shipping info or check out. And their contact us page appears to be broken too. Can you help?


________________________________________


Then I got the following response:


Lori F, Dec-10 02:35 pm (CST):

Hi Icarus,

Thanks for your post! I can assist you directly with this request. Sorry for any confusion. Please follow the instructions as listed on the Groupon:

1. Pull up Groupon with our mobile app (or print it out).

2. Visit direct page that corresponds to the color as specified on your Groupon and select 'Buy Now':

Red: http://www.redtag.com/groupon/603207438.aspx

3. In the shopping cart, enter the redemption code located in the center of your Groupon into the 'Do you have a coupon code?' field, select 'Apply' and proceed through checkout. Please allow 12 days for delivery of your goods from the date you redeem.

4. Enjoy!

You'll want to use your redemption code, which is: CRSLP2JF

Hope this helps! Please let me know if I can help with anything else.

Regards,

Lori F.

Groupon Customer Support
________________________________________

Yeah they're never this cute either


Yeah not even in the ball park.  They must use software that matches something you said with frequent problems and solutions because no human could possibly be that far off, even with a language barrier. 

The issue itself was resolved, probably by more people writing in and complaining, though it didn't make it past the moderation part of the community comments the last time  I checked.  I did however get another email from Groupon asking me to rate there service. 
 
________________________________________


From: Groupon Support [mailto:support@groupon.com]

Sent: Tuesday, December 13, 2011 3:12 PM

To: Icarus

Subject: Request #6267864: How would you rate the support you received?

## Reply above this line ##

Hello Icarus,

We'd love to hear what you think of our customer service. If you feel the issue has not been resolved, please simply reply to this email and disregard the link below.

If the issue has been resolved, please take a moment to let us know how Lori did by clicking either link below:

How would you rate the support you received?

Good, I'm satisfied
Bad, I'm unsatisfied

Below is a reminder of what your conversation was about.

Thanks,

Groupon Customer Service Quality Team
________________________________________

Being a former Support Engineer myself, I provided a healthy dose of How to Improve and Please Kiss my ass.





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