When we moved in here in August 2021, after purchasing the home from Nightingale's parents, we knew that the refrigerator ice maker was wonky. It would occasionally overfreeze and you had to use a hair dryer to melt it. MIL had actually bought a replacement part but never got around to installing it herself because of limited bandwidth.
We put up with it though it became progressively worse and we were defrosting it once a month. I think I finally burned something out with the hairdryer because it just stopped working just before Christmas.
I found a YouTube video that showed me exactly how to replace it and since the ice maker was already defrosted, I didn't have to try to work the clumsy interface.
Anyway, we have ice now and I don't have to do the hair dryer thing, at least for the time being.