So now we know

I'm writing these entries as they happen and as I have time to jot things down but I may not publish until months from now (or ever). Note: This post was written a year or so ago, when the events were still fresh.  I waited for a while to post this because I didn’t want to risk my job hunting efforts or reveal any information about my former company.  The purpose of these posts aren't to bash my former employer but to share my experience.

 So we had another all hands meeting the

As part of the firm’s objective to attain sustainable growth and profitability, we are announcing a new operating model for our IT function. Now known as Business Technology, our new holistic IT model will improve our core IT functions, allowing us among other things to serve as a strategic partner to our service lines; evolve the firm’s key technology and free up assets for reinvesting in our business.

 

As part of our new Business Technology model, we are partnering with TopperTwins , one of the world’s largest IT services companies. This partnership will provide us with technology capabilities that are more in line with industry best practices and will enhance our competitiveness with scalable solutions that enable growth, innovation and help drive distinctive client service.

 

Business Technology organization

Our new Business Technology organization is broken into four verticals, which consist of:

·         Enterprise Architecture;

·         Information Security and Risk Management;

·         Business Technology Operations & Governance; and

·         Business Technology Services aligned to our service lines of Audit, Tax, Advisory and Internal Client Services. The Business Technology Services leaders will become integral partners embedded with their respective businesses to become fluent in the service lines’ core strategies.

 

Field services

Business Technology Operations will oversee data-driven rigorous field services that are provided through Capgemini. These services are designed for high responsiveness, remote service desk operations and maximized utilization.

 

Our field operations will consist of field technicians along with on-demand and scheduled dispatch services to provide extended support. Whether it is helping you resolve a hardware issue, providing you in-office or meeting-site technical support, or application or software assistance, you will have leading services at your fingertips.

 

Next steps

Our next steps include three phases:

1.     We are immediately beginning several weeks of transition planning with our third-party services provider.

2.     Upon planning completion, we will begin transition execution of our new Business Technology model in a phased approach through March 2016. This will ensure a smooth transition that is minimally disruptive to the business.

3.     Post-busy season, we will phase data center migration through early fiscal year 2017.

 

During our transition, you will receive regular updates on our progress along with any changes in processes and relevant training. We will be updating our Knowledge Technology Support Center in the coming days with frequently asked questions and additional resources throughout the transition.

 

On behalf of our new Business Technology organization, we look forward to working with you and propelling TopFive into the future.